Contact for Consultations on Financial Instruments Transactions, Etc.
Please contact the Customer Service Representative below if you have any inquiries, complaints, etc. about the Company.
- Name
- Daiwa Real Estate Asset Management Co., Ltd.
- Address
- Daiwa Ginza Building 5F, 6-2-1 Ginza, Chuo-ku, Tokyo 104-0061
- TEL
- +81-3-6215-9500 (Customer Service Representative direct line)
- Business hours
- 9:00 a.m. to 5:00 p.m.
(excluding Saturdays, Sundays, national holidays, year-end and New Year's holidays)
In addition to the contact above, the Company works to resolve any complaints and disputes placed by the customers of the Company through Investment Management Association of Japan or Type II Financial Instruments Firms Association.
Please note that Investment Management Association of Japan and Type II Financial Instruments Firms Association entrust their complaint handling and dispute resolution operations to Financial Instruments Mediation Assistance Center. Accordingly, the following is the contact for complaint consultations and dispute resolution mediation for the financial instruments business conducted by the Company.
- Name
- Financial Instruments Mediation Assistance Center (FINMAC)
- Address
- 2-1-1 Nihonbashi Kayabacho, Chuo-ku, Tokyo 103-0025
- TEL
- 0120-64-5005 (toll free, Japan only)
- Business hours
- 9:00 a.m. to 5:00 p.m.
(excluding Saturdays, Sundays, national holidays, year-end and New Year's holidays (December 31 to January 3))